Policies


Payments Our online shopping cart is set up through the safe online merchant PayPal. You do not need a PayPal account to complete the checkout process. All PayPal transactions are processed through their secure site and SSL certificate. All payment information remains private for your protection. You will see the secure padlock in the top left of the browser bar. If for any reason you are having trouble completing your order, please give us a call and we would be happy to assist you through the process.

We accept Visa, M/C, Discover Card, Cheque, Money Order, PayPal

Checks or Money Orders require a 21 day holding period to clear before items are shipped.

All charges in Canadian dollar.

Warranty All Groovv LED product is under warranty for 2 years to cover manufacturer defects. This will include parts and labour. Buyer will pay for shipping to and from. If you have a product that is experiencing a warranty concern, please contact us directly and one of our service representatives will be happy to assist you. (Some limitations or restrictions may apply). All warranty requires the product to be sent in to us, along with proof of purchase and Return Authorization Code. (*see below). To inquire about exchanging or warranty product, please contact us for a *Return Authorization Code (RAC) . This code must be displayed on the outside of the returned parcel. This will help us clarify the reason and process of your warranty. Items must be received by us within 30 days of issuing the RAC. After 30 days, a new RAC is required.

Shipping Shipping times vary depending on shipping destination. These are estimated delivery times only. 

Shipping within BC: 2 - 3 business days.

Outside of BC (within Canada): 3 - 7 business days.

USA Orders: 6 - 10 business days. Also depending on customs clearance.

Standard shipping is FREE for Canada

USA shipping rates vary contact us before purchase to find out what the shipping will be. Please provide your zip code in our email. 

Please note: Groovv LED is not responsible for orders sent to the wrong address due to incorrect address provided by customers, delays due to weather conditions, customs delays or international orders lost or stolen sent non-tracking as per customer request. Please allow time for your order to arrive. 

Processing Time All orders are shipped within 24-48hrs of payment processing. Your credit card charge on your statement will show as PayPal. Some delays may apply and we will notify you via email or phone regarding any order delays or back orders. 

Online Ordering After you place your order online - you will receive an email confirmation regarding your order. If you have not received an email confirmation within 12hrs of placing your order, please check your spam folders, or give us a call to confirm order details.

Order Cancellation If you have placed an order and need to cancel it, please email us from the email your placed it with, stating FULL NAME, first and last name, within 24hrs of placing your order. If your request to cancel is received after 24hrs, there is no guarantee your order can be stopped in time, AND YOUR ORDER MAY ALREADY HAVE BEEN PROCESSED AND SHIPPED. Standard return policy will then apply. 

Order Delays **I placed my order, and still have not received it after the estimated delivery time. What do I do? ** If after the estimated delivery time has passed, and you have not received your item yet, please be patient as this can happen due to a variety of reasons: weather conditions for your local delivery service, or customs delays. Perhaps your order is sitting waiting to clear customs in your destination country. We suggest to give it a bit more time, however feel free to call us and we can track your order and see what has happened and why the delay. As some issues are out of our control and more time may be required, we always do our best to ensure your order gets to you as soon as possible and will communicate the status of your order to keep you informed. 

Lost Orders If you think an order is lost - we will contact our delivery service to find out what has happened. Once we get the confirmation it has been abandoned or lost due to no fault of your own, we will re-ship your order at no additional cost to you. 

Product Warranty Returns The following conditions apply for returns: 

Items purchased at a retail dealer can only be returned to, or refunded from the dealer. Some dealers may have their own internal refund policy and it is up to the dealers sole discretion to offer returns or refunds. 

To return product, please contact us for a *Return Authorization Code (RAC). This code must be displayed on the outside of the returned parcel. This will help us clarify the reason and process of your return. Items must be received by us within 30 days of issuing the RAC. After 30 days, a new RAC is required. 

Any refunds are issued back to the same original source of payment. 

Returns / exchanges / warranties may take up to 21 business days to process once we receive the item. 

Privacy Policy Groovv LEDs maintains the highest professional standards regarding the confidentiality of customer information. Groovv LEDs will not release or otherwise share any personal information, medical information, email contacts or any other private information related to your account. Additionally, Groovv LEDs will never sell, lease, rent or otherwise make available mailing lists or other customer-based consumer information to any other person or business entity. 

As part of our business operations, we may hold and use certain personal information pertaining to your for the following purposes: 

Notifying you of recalls or safety issues.

Managing the provision of goods, services.

Managing information security services related to our transactions with you. 

Groovv LEDs will not disclose your personal information to third parties without your consent. We will not sell, trade, or rent your personal information to outside parties. Groovv LEDs may release account information when we believe, in good faith, that such release is reasonably necessary to (1)comply with the law, (2) enforce or apply the terms of any of our user agreements or (3) protect the rights, property, or safety of Groovv LEDs, our users or others. 

Anti-Spam Policy Please note Groov LEDs will NEVER spam or use email marketing to solicit or products. We will never spam to build a client base of any kind nor contribute to any email soliciting program. 

Our Commitment With our trained customer service representatives on staff, you are only a phone call away from talking to someone. We take pride in offering quality service and ensuring our customer experience top satisfaction. If you have any questions regarding Groovv LEDs products, how to use, maintenance or benefits, please call us during regular business hours or email us here. 

Important Note and Disclaimer The information provide here is based on clinical research and experiences directly relating to Groovv LEDs products and general research and studies of far infrared therapy. It is intended to supplement, not substitute for, the expertise and judgment of your physician or health care professional. It is for informational purposes only and must not be used or relied upon for making a diagnosis or treatment decision. The information is not intended to cover all possible uses, directions, precautions, or adverse effects. Always seek the advice of your physician or other qualified health care provider regarding any questions you may have about a medical condition.

**If you have questions or concerns regarding these polices, we always welcome your feedback. Please email us and we will get back to you within 24-48hrs. **